dew88 Privacy Policy

dew88 ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who interacts with our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by dew88.

This policy applies to all personal data collected through dew88.lat and any associated sub-domains, mobile web interfaces, and APIs that constitute the dew88 platform (collectively, "the Platform"). It covers data collected during the registration process, throughout your active membership, and for a defined period following account closure.

The Platform is operated primarily for users resident in Indonesia. Where Indonesian data protection regulations and applicable international standards overlap, dew88 applies the higher standard of protection in its data handling practices.

This Privacy Policy does not apply to the data practices of third-party game providers, payment processors, or any external websites linked to or from the Platform. Those third parties operate under their own privacy policies, which we encourage you to review independently.

For the purposes of this Privacy Policy, the following terms have the meanings assigned below:

• Personal Data: Any information that identifies or can reasonably be used to identify a living individual, either alone or in combination with other data. This includes names, email addresses, device identifiers, and transaction records.
• Processing: Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• Data Controller: The entity that determines the purposes and means of processing personal data. For this Platform, dew88 acts as the Data Controller.
• Data Processor: A third party that processes personal data on behalf of the Data Controller, strictly under documented instructions. Our KYC providers, payment processors, and game suppliers act as Data Processors.
• Player / You / Your: Any registered account holder or visitor to the Platform.
• KYC: Know Your Customer — the identity and age verification process required for account activation and withdrawal processing.
• Cookies: Small data files stored on your device by the Platform to facilitate session management, fraud detection, and analytics.

dew88 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, or data concerning health, unless this arises incidentally from a responsible gaming self-disclosure and is processed solely for your welfare.

dew88 collects personal data through the following channels:

• Direct Submission: Data you voluntarily provide when creating an account, completing the KYC process, making a deposit or withdrawal request, contacting our support team, or participating in a promotion.
• Automated Technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and session-tracking technologies. This data is collected regardless of whether you are logged in.
• Third-Party Verification Partners: Identity and age verification data returned to us by our licensed KYC verification providers, who cross-reference the documents you submit against official government databases.
• Payment Processors: Transaction confirmation data and fraud-risk signals passed to us by our payment processing partners when you conduct a deposit or withdrawal via local Indonesian banking channels or e-wallets.
• Responsible Gaming Disclosures: Any information you voluntarily provide when requesting a deposit limit, cooling-off period, or self-exclusion through our Responsible Gaming tools.

dew88 processes personal data only where a valid legal basis exists. The primary legal bases applicable to our processing activities are:

• Contractual Necessity: Processing required to perform our contractual obligations to you as a registered Player — including account management, transaction processing, and dispute resolution.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering (AML) obligations, KYC verification mandates, and record-keeping requirements imposed by our international gaming licence.
• Legitimate Interests: Processing undertaken to pursue our legitimate business interests, where those interests are not overridden by your privacy rights. This includes fraud prevention, platform security, responsible gaming monitoring, and anonymised analytics.
• Consent: Processing based on your freely given, specific, and informed consent — most commonly applicable to marketing communications. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

The personal data collected by dew88 is used for the following specific purposes:

• Account Management: Creating, maintaining, and administering your Player Account, including authentication, password resets, and account settings updates.
• Age & Identity Verification: Confirming that you satisfy the 21+ age requirement and that your identity matches the payment methods registered on your account.
• Transaction Processing: Facilitating deposits via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, and Mastercard/Visa, and processing withdrawal requests to your verified payment method.
• Fraud & AML Compliance: Detecting, investigating, and preventing fraudulent activity, money laundering, and misuse of promotional offers. This includes automated risk-scoring of account behaviour.
• Responsible Gaming: Monitoring account activity for indicators of problem gambling, administering deposit limits, cooling-off periods, and self-exclusion requests in accordance with our Responsible Gaming commitments.
• Customer Support: Responding to your enquiries, resolving complaints, and maintaining records of support interactions for quality assurance and dispute resolution.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the design, functionality, and product range of the Platform.
• Marketing: Sending you promotional offers, bonus notifications, and seasonal promotions (such as Idul Fitri, Imlek, and Ramadhan specials) where you have provided explicit opt-in consent.
• Legal & Regulatory Compliance: Fulfilling our obligations under applicable law and our international gaming licence, including responding to lawful requests from regulatory and law-enforcement authorities.

dew88 shares personal data with third parties only in the circumstances described below. In all cases, data sharing is governed by written data processing agreements that bind recipients to confidentiality and security obligations no less protective than those in this policy.

• KYC Verification Providers: Licensed identity and document verification services that process your submitted documents to confirm your age and identity. These providers operate under strict data security standards and are prohibited from retaining your documents beyond the verification period.
• Payment Processors: Banks and e-wallet operators (including those providing BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay connectivity) receive transaction data necessary to execute deposits and withdrawals. These entities are independently regulated financial institutions.
• Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive session identifiers and bet data necessary to deliver game content. They do not receive your full identity or financial records.
• Regulatory & Law Enforcement Authorities: We will disclose personal data to competent authorities where required by applicable law, court order, or a lawful regulatory demand. We will notify you of such a request where legally permissible to do so.
• Professional Advisers: Lawyers, auditors, and compliance consultants acting in a professional capacity who are bound by confidentiality obligations.
• Business Successors: In the event of a merger, acquisition, or sale of all or substantially all of dew88's assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We do not sell, rent, or otherwise disclose your personal data to third-party advertisers, data brokers, or marketing list aggregators under any circumstances.

dew88 uses cookies and similar tracking technologies to operate the Platform effectively. The following categories of cookies are deployed:

dew88 does not deploy third-party advertising cookies, retargeting pixels, or social media tracking tags on the Platform. You may manage functional and analytics cookies through your browser's cookie settings at any time. Disabling strictly necessary or security cookies may impair your ability to use the Platform.

dew88 retains personal data for the periods set out below, after which data is securely deleted or anonymised:

• Active Account Data: Retained for the full duration of your membership, plus a minimum of five (5) years following account closure to satisfy AML record-keeping obligations.
• KYC Documents: Retained for five (5) years from the date of verification or from the date of account closure, whichever is later, in accordance with international AML compliance standards.
• Transaction Records: Retained for seven (7) years from the date of each transaction to satisfy financial record-keeping and audit requirements.
• Support Communications: Retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing Preferences: Retained for the duration of your account or until you withdraw consent, plus six (6) months as evidence of prior consent status.
• Technical / Log Data: Server logs and technical data are retained for thirteen (13) months for security analysis and fraud investigation purposes, after which they are automatically purged.

When a retention period expires, personal data is either securely and irreversibly deleted from all production and backup systems, or it is aggregated and anonymised such that it can no longer be linked to any individual.

dew88 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in Transit: All communication between your browser or device and the dew88 servers is encrypted using TLS 1.2 or higher (256-bit SSL), preventing interception of data in transit.
• Encryption at Rest: Sensitive personal data — including KYC documents, financial data, and identity records — is stored in encrypted form on secured servers with access controls limiting exposure to authorised personnel only.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. All staff with access to personal data undergo background screening and are bound by confidentiality obligations.
• Two-Factor Authentication (2FA): Administrative access to production systems requires multi-factor authentication. We encourage all Players to enable 2FA on their own accounts for enhanced personal security.
• Penetration Testing: The Platform undergoes regular independent security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: dew88 maintains a documented incident response plan. In the event of a data breach that is likely to result in a risk to your rights, you will be notified promptly with details of the breach and the steps taken to address it.

As a Player on the dew88 Platform, you hold the following rights in respect of your personal data. You may exercise any of these rights by contacting us at the details provided in Section 16:

• Right of Access: You may request a copy of the personal data dew88 holds about you, together with information on how it is being processed. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly through your account settings panel.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interests. This right is subject to our legal obligation to retain certain data for AML and financial compliance purposes.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is disputed or while an objection is being assessed.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object at any time to the processing of your personal data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place prior to withdrawal.

To exercise any of the above rights, please contact us in writing at [email protected]. We will verify your identity before processing any request and will respond within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 60 days with notification.

dew88 will only send you promotional emails, bonus notifications, and marketing messages where you have provided explicit opt-in consent at registration or through your account settings. Marketing communications may include:

• Welcome bonuses and first-deposit offers;
• Reload bonuses and cashback promotions;
• Seasonal promotions aligned with the Indonesian cultural calendar (Idul Fitri, Imlek, Nyepi, Ramadhan, and Independence Day);
• Sports betting promotions tied to BRI Liga 1 fixtures, Champions League matches, and international tournaments featuring Timnas Indonesia;
• New game launch notifications for slots, live casino, and keno products.

You may unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link included in every marketing email, or by updating your communication preferences in your account settings panel. Unsubscribing from marketing does not affect transactional communications (such as deposit confirmations, withdrawal receipts, and KYC status updates), which are sent as part of our contractual obligations to you.

dew88 does not share your contact details with third-party marketers, affiliate networks, or advertising platforms for the purpose of sending you communications unrelated to the dew88 Platform.

The dew88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21.

Age verification is performed as part of the standard KYC process for all registered accounts. Any account found to belong to a person under the age of 21 will be immediately suspended, all associated personal data will be securely deleted, and any funds held will be handled in accordance with our compliance procedures.

If you are a parent or guardian and believe that a minor in your care has registered an account or submitted personal data to the Platform, please contact us immediately at [email protected] so that we may take appropriate action without delay.

Adults are strongly encouraged to use parental control software to prevent minors from accessing online gambling platforms. Resources and guidance are available on our Responsible Gaming page.

The dew88 Platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While we take care to partner only with reputable, internationally licensed providers, each of these companies operates under its own privacy policy and data practices.

When you launch a game powered by a third-party provider, a session identifier and your account reference are transmitted to that provider solely for the purpose of delivering the game experience, recording your bet and win outcomes, and returning results to the dew88 platform. These providers are prohibited by contract from using your data for any purpose other than delivering the game service.

dew88 accepts no responsibility for the privacy practices of third-party websites that may be accessible via links in promotional content or external search results. This Privacy Policy applies solely to data collected and processed by dew88 through the dew88.lat Platform.

dew88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will:

• Update the "Effective Date" at the top of this page;
• Send an email notification to your registered email address summarising the key changes;
• Display a prominent notice on the Platform upon your next login.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not accept the revised policy, you must cease using the Platform and may request account closure in accordance with our standard procedures.

We recommend checking this page periodically to stay informed of how dew88 handles your personal data. The current effective version is always accessible at dew88.lat/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 11, or wish to raise a complaint about dew88's data handling practices, please contact us through the following channels:

• Email: [email protected] — please mark your subject line as "Privacy Enquiry" or "Data Subject Request" to ensure prompt routing to our data protection team.
• Live Chat: Available 24/7 through the Platform after login. For data subject requests, our agents will direct you to the appropriate written submission process.
• Response Time: We acknowledge all privacy-related correspondence within two (2) business days and provide a substantive response within 30 calendar days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or to seek resolution through the dispute process described in our Terms & Conditions.